Refund & Return Policy
Clear, professional support for order issues, returns, and product concerns.
01. Eligibility For Returns
Due to the nature of our products, returns are only accepted for unopened, unused, and sealed items. Products must be in their original packaging and requested within 7 days of delivery.
02. Non-Returnable Items
We cannot accept returns on opened, used, damaged, or temperature-sensitive products once they have been delivered.
03. Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number, photos of the package/product, and a brief description of the issue.
04. Refunds
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
05. Shipping Costs
Original shipping costs are non-refundable. Customers are responsible for return shipping unless the issue was caused by an incorrect or damaged shipment.
06. Research Use Only
All products are intended strictly for laboratory research use only. Not for human consumption.
Need Help With a Return?
Please include your order number when contacting us so we can assist you faster.