frequently asked questions
Find answers to the most common questions about our products, orders, and policies.
Everything you need to know
01. What does Research Use Only mean?
All Olympus Research products are intended strictly for laboratory and scientific research purposes. These materials are not approved for human consumption, medical use, or veterinary use. By purchasing from Olympus Research, customers agree to use products only in compliance with applicable laws and regulations.
02. Are products third-party tested?
Yes. Olympus Research prioritizes quality, purity, and consistency. Independent third-party testing is performed on select batches to verify identity and quality standards. Available testing documentation may be provided when applicable.
03. Where can I view COAs?
Certificates of Analysis (COAs) are available for eligible products and batches. If a COA is not listed on the product page, please contact our support team with your batch number and we will assist you.
04. When will my order ship?
Most orders are processed and shipped within 1–2 business days. Once your order has been dispatched, tracking information will be provided via email. Processing times may vary during holidays or periods of high demand.
05. What payment methods do you accept?
Available payment options are displayed at checkout. Payment availability may vary depending on order details and processing requirements.
06. How should I store my products?
Products should be stored according to the handling guidance listed on the product page or documentation. Keep products in a secure, appropriate research environment.
07. How do I track my order?
Once your order ships, you will receive tracking information by email. Please allow time for carrier tracking updates to appear.
08. Do you ship internationally?
Shipping availability may vary by location. Available shipping options will be shown during checkout.
09. Is there a minimum age requirement?
Yes. Customers must be at least 21 years old to access and purchase from Olympus Research.
sTILL HAVE QUESTIONS?
Our support team is here to help. We typically respond within 1–2 business days.