SHIPPING POLICY
Fast, secure shipping and order tracking information for research professionals.
01. Order Processing
All orders are processed within 1–2 business days after payment has been successfully received and verified. Orders placed on weekends or holidays will begin processing on the next business day.
02. Shipping Methods
We ship through trusted national carriers to ensure safe and reliable delivery. Shipping options and estimated delivery times are displayed at checkout.
03. Order Tracking
Once your order ships, you will receive a tracking confirmation email with your tracking number. Tracking may take up to 24 hours to update.
04. Shipping Delays
Olympus Research is not responsible for delays caused by carrier issues, weather, customs inspections, incorrect addresses, or circumstances beyond our control.
05. Incorrect Addresses
Customers are responsible for entering accurate shipping information before submitting an order. Reshipment fees may apply if a package is returned.
06. Lost, Stolen, or Damaged Packages
If your package is lost, stolen, or arrives damaged, contact support as soon as possible so we can assist with the carrier claim process.
07. international Shipping
International availability may vary. Customers are responsible for local laws, duties, taxes, customs restrictions, and import requirements.
08. Research Use Only Notice
All products sold by Olympus Research are intended strictly for laboratory and scientific research purposes. Products are not for human consumption, medical use, veterinary use, or diagnostic applications.
09. Need Assistance
If you have questions about shipping, tracking, or order status, contact our support team. We typically respond within 1-2 business days.
Need Help Tracking your order?
Please include your order number when contacting us so we can assist you faster.